Support answer below. Havent tryed it yet but Im sharing here so anyone with this video issue can teu this fix. Anyone using this please tell if it worked.
Thanks for contacting us - I’m so sorry you’re having difficulty playing videos. Are you on a Windows 10 PC? We no longer have compatibility with Windows 8.1 or lower. If you are running Windows 10, please follow the steps below
It may be that, if you are running both apps on one platform, it will not work.
Please remove both apps completely from your Windows PC - please follow these instructions to remove The Sufferfest app:
To completely delete The Sufferfest App:
- Start Settings from the Start menu.
- Click " Apps ." …
- In the pane on the left, click " Apps & features." …
- In the Apps & features pane on the right, find The Sufferfest app and click on it. Select uninstall .
Windows will uninstall the program, deleting all of its files and data.
- Search and find the following file: C:\users\username\AppData\Roaming\TheSufferfest. (Where \ username \ is the username you have for your computer, not the Sufferfest app).
- Delete this file
- Reboot your computer
Once you’ve completed that, please load SYSTM using the appropriate app download link:Download the App
Please let me know if this resolves your issues"