Need help with SYSTM? Contact us for fast support!

You are always welcome to post anything that you need help with in the forum. The community here is very knowledgeable and even more helpful. Sometimes, though, you don’t always get an answer as quickly as you need it.

If you have an issue where the app isn’t doing something that it should or you are stuck and need help quickly, the best option is to contact our support team. They are super fast (the quickest in the industry in fact) and will get back to you with some friendly help.

You can contact them here.

We also have an extensive help center, full of articles, with solutions to common questions.

The team are in the forum often but for issues that need troubleshooting help, submitting a help request is always best. This gives them faster access to your account information so they can begin to dig in and find out what’s happening. The help request submission also ensures that you have a dedicated support agent on your case. They won’t lose track of it and they can make sure that you are taken care of well until the issue is solved. Finally, they can track issues more accurately, so that we are able to see any nasty troubles brewing sooner and get more of the team involved in finding a solution if necessary.

Thanks!

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4DP Test and Garmin
Help a new guy with dumb trainer
Only Way To get HR to Register
Training plan colors orange - not green
Linking The Sufferfest and Strava
Problem with cadence / spinning out
Sufferfest Windows App dont start
Disappointed with customer service gaslighting
Help a Gal with a Stationary Bike
Garmin Fenix 5X Connection Issues
Update in App Store
Yoga videos freezing since 6.20.0 update
New Customer (possibly) but, I have an issue with training plans synchronising
Setup advice
4DP with a non smart trainer
Errors
Bluetooth drop in iOS with multiple Ant+ connections
How to use the sufferfest for the first time?
Back mouse button ruined my Half Monty test :joy:
Device connection is ugly
Workout Done Today Wrong Date
Half Monty Cadence
Speed (and therefore virtual power) massively overestimated?
SYSTM rolling off resistance when I’m below target?!
Strava data upload issues
Total Beginner - Maximizing 14-day trial - Device Question
Garmin watch. Should I switch from Polar?
Downloads are extremely slow in Germany
Error message
FTP on FF 60w lower than HM
Trainer Disconnects Only in Sufferfest
Fat Noob here.........1st time user....need help
SYSTM hangs up on opening
ToS Stage 7 ! - OPEN! - Official Thread
Text vanishing
Fat Noob here.........1st time user....need help
Swim Workout - "Descending 75's"
Full Frontal
cTHR not calculated after completing FF BUG?
Just joined
Help me setup. First time user. Power metre and smart trainer
No resistance from trainer
Keyboard shortcuts iphone not working
Videos won’t download on Windows
Bug with Strava mileage from the Sufferfest
SYSTM rolling off resistance when I’m below target?!
Videos won’t download on Windows
Can I pay with a google present card
Distance changed after saving
Remember Last Manual set 4DP values?
Remember Last Manual set 4DP values?
Session not transferred to calendar?
Service down on iPhone
Download dead
Interpretation problem test half monty

Fantastic service from the Minions as always!

The odd couple of times I’ve ever had a problem over the years, the help from you guys has been faultless. Very quick to repsond, knowledgable and every time the fault has been rectified.

Great work from the SUF mines… long may it continue!!

:star_struck:

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Thanks so much! It’s truly a pleasure for us to help our Sufferlandrians, we really hate it when you’re having trouble suffering :slight_smile:

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Couldn’t agree more. Fantastic team of helpful, professional and above all friendly people.

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The biggest compliment I can give the team is that when you contact them you never feel like “just a number”, often times you even get a personalised response (one of which even commented on my power numbers :slight_smile: !!) … small things make the difference. First Class Customer Service!!!

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:+1: They give great support

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Videos are not currently working. Can’t yoga! Which minion took down the videas? :rage:

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I just checked Hips and Hamstrings and Back Strengtheners, both work fine for me.

Which Device/App-Version are you using?

If you need quick help:

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Both iPad and iPhone gave black screens.

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Version 6.11.3 (13533)

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Sorry that you are having trouble @Wedel, please contact the minions. I’d start with logging out of the app and logging back in. Also, make sure that you aren’t somehow disconnected from the internet.

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I reached out to the minions and overnight they waved their magic wands. All devices appear to be functioning correctly this morning. Let’s go suffer! :crazy_face:

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