Need help with SYSTM? Contact us for fast support!

You are always welcome to post anything that you need help with in the forum. The community here is very knowledgeable and even more helpful. Sometimes, though, you don’t always get an answer as quickly as you need it.

If you have an issue where the app isn’t doing something that it should or you are stuck and need help quickly, the best option is to contact our support team. They are super fast (the quickest in the industry in fact) and will get back to you with some friendly help.

You can contact them here.

We also have an extensive help center, full of articles, with solutions to common questions.

The team are in the forum often but for issues that need troubleshooting help, submitting a help request is always best. This gives them faster access to your account information so they can begin to dig in and find out what’s happening. The help request submission also ensures that you have a dedicated support agent on your case. They won’t lose track of it and they can make sure that you are taken care of well until the issue is solved. Finally, they can track issues more accurately, so that we are able to see any nasty troubles brewing sooner and get more of the team involved in finding a solution if necessary.

Thanks!

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4DP Test and Garmin
Help a new guy with dumb trainer
Only Way To get HR to Register
Training plan colors orange - not green
Linking The Sufferfest and Strava
Problem with cadence / spinning out
Garmin Fenix 5X Connection Issues
Disappointed with customer service gaslighting
Sufferfest Windows App dont start
Help a Gal with a Stationary Bike
Workout Done Today Wrong Date
Setup advice
4DP with a non smart trainer
How to use the sufferfest for the first time?
Back mouse button ruined my Half Monty test :joy:
New Customer (possibly) but, I have an issue with training plans synchronising
Errors
Downloads are extremely slow in Germany
Error message
Half Monty Cadence
FTP on FF 60w lower than HM
Download dead
Fat Noob here.........1st time user....need help
ToS Stage 7 ! - OPEN! - Official Thread
Text vanishing
Fat Noob here.........1st time user....need help
Bluetooth drop in iOS with multiple Ant+ connections
Swim Workout - "Descending 75's"
Full Frontal
Just joined
No resistance from trainer
Keyboard shortcuts iphone not working
Bug with Strava mileage from the Sufferfest
SYSTM rolling off resistance when I’m below target?!
Device connection is ugly
Trainer Disconnects Only in Sufferfest
Videos won’t download on Windows
Help me setup. First time user. Power metre and smart trainer
SYSTM hangs up on opening
Strava data upload issues
Update in App Store
Garmin watch. Should I switch from Polar?
Can I pay with a google present card
Videos won’t download on Windows
SYSTM rolling off resistance when I’m below target?!
Distance changed after saving
Remember Last Manual set 4DP values?
Remember Last Manual set 4DP values?
Session not transferred to calendar?
Service down on iPhone
Interpretation problem test half monty
Speed (and therefore virtual power) massively overestimated?
Total Beginner - Maximizing 14-day trial - Device Question
Yoga videos freezing since 6.20.0 update

Fantastic service from the Minions as always!

The odd couple of times I’ve ever had a problem over the years, the help from you guys has been faultless. Very quick to repsond, knowledgable and every time the fault has been rectified.

Great work from the SUF mines… long may it continue!!

:star_struck:

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Thanks so much! It’s truly a pleasure for us to help our Sufferlandrians, we really hate it when you’re having trouble suffering :slight_smile:

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Couldn’t agree more. Fantastic team of helpful, professional and above all friendly people.

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The biggest compliment I can give the team is that when you contact them you never feel like “just a number”, often times you even get a personalised response (one of which even commented on my power numbers :slight_smile: !!) … small things make the difference. First Class Customer Service!!!

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:+1: They give great support

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Videos are not currently working. Can’t yoga! Which minion took down the videas? :rage:

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I just checked Hips and Hamstrings and Back Strengtheners, both work fine for me.

Which Device/App-Version are you using?

If you need quick help:

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Both iPad and iPhone gave black screens.

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Version 6.11.3 (13533)

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Sorry that you are having trouble @Wedel, please contact the minions. I’d start with logging out of the app and logging back in. Also, make sure that you aren’t somehow disconnected from the internet.

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I reached out to the minions and overnight they waved their magic wands. All devices appear to be functioning correctly this morning. Let’s go suffer! :crazy_face:

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