Can't Apply Annual Subscription to iOS During 14 Day Trial

I downloaded the SYSTM app on my iPhone hoping to do some workouts & had planned on purchasing an annual membership. This new SYSTM app links a subscription to your iCloud/apple ID/app store, which is not a big deal, except the only option there was the more expensive $14.99/month payment option and it’s activated by default in order to get the app up and running. Following the instructions I found on the FAQ’s of the Wahoo site, I unsubscribed from that monthly plan and purchased the annual membership on the site, expecting to be able to redeem it. However, when I try to redeem from the email I received, an error saying “Promo not available” and some other text about how it’s not redeemable because I have an iOS account pops up.

I can’t fully deactivate the subscription on my iPhone because it’s stuck in this current 14 day free trial (I can only deactivate future billing beyond the 14 day window), I can’t activate the annual subscription I paid for, and now I can’t even access the workouts in the meantime because I deactivated the subscription per Wahoo’s advice. I’ve missed two days of workouts waiting on a response from a submitted support ticket, and now also have to figure out how to shift my workout calendar forward once I can resume using the app but there doesn’t seem to be an easy way to do that. Frustrating that it’s this hard to apply a membership to an account.

Customer support was able to resolve my issue.

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